Japanese Vaccine Booking System Crashes amid Case Surge

The online vaccine booking system of Japan crashed in many places including parts of Tokyo and the western city of Minoh due to technical issues with the cloud computing provider.

The crash was attributed to cloud computing vendor Salesforce.com Inc’s global outage. 

“The Salesforce Technology team became aware of an issue impacting multiple Salesforce services. Customers will experience issues while navigating multiple Salesforce services, including the Core application,  Marketing Cloud, Commerce Cloud, Government Cloud, and Experience Cloud  (fka Communities),” said Salesforce on Twitter. 

Salesforce chief technology officer Parker Harris said later on that services were restored but gave no details on the nature of the disruption. 

Aide from the booking system, the Japanese contact tracing application that was developed earlier was reportedly plagued with problems. 

Taro Kono, the minister in charge of vaccines advised the public to be more patient and to take steps to streamline the booking process.

Currently, Japan has only managed to vaccinate 2.8% of its population and has other problems with its inoculation program such as vaccine and manpower shortages. 

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