KLM Bans Passengers From Checking-In Luggage After Baggage System Collapse

The Netherlands’ flag carrier airline, KLM Royal Dutch Airlines, banned its passengers from checking in their luggage after the baggage system at Schiphol Airport collapsed.

Due to a massive baggage backlog, passengers who were changing aircraft at Schiphol Airport on Thursday have been informed that they cannot check in their luggage.

KLM advised all travelers making connections in Amsterdam to other European destinations to only bring carry-on luggage.

“The fact that transfer passengers within Europe will travel with carry-on baggage only on Thursday, will free up as much space as possible on Thursday’s flights to transport baggage that was left behind on Wednesday,” said KLM in a statement.

The automated baggage systems at Schiphol Airport failed on Wednesday, which led to thousands of passenger suitcases being stuck in Amsterdam.

According to KLM, the ban on checked-in luggage was a “Preventative measure to minimize further inconvenience for passengers.”

Among the busiest airports in all of Europe is Schiphol, where around 44 percent of its passengers changed planes at the airport last year, making it a significant transfer point in Europe with flights to around 300 destinations.

The past several months have been especially difficult for KLM and its customers trying to fly to or from Schiphol. The majority of the issues have been at the airport’s security checkpoints, where ongoing personnel shortages have led to excruciatingly long lines and thousands of canceled flights.

KLM said that they were “Deeply troubled by the fact that passengers have had to wait longer for their baggage and that certain passengers have been inconvenienced by these problems.”


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