Samsung Australia To Pay A$14M Over False Water-Resistance Claims

Australian Federal Court ordered Samsung Australia to pay A$14 million ($9.65 million) over its misleading claims that some of its Galaxy phones are water-resistant.

According to the Australian Competition and Consumer Commission (ACCC), Samsung admitted it misled consumers, saying the S7, S7 Edge, A5 (2017), A7 (2017), S8, S8 Plus, and Note 8 Samsung Galaxy phones could work when submerged into a pool or seawater.

ACCC said Samsung had acknowledged that submerging the Galaxy phones into the water could damage the charging ports and stop working if charged wet.

ACCC Chair Gina Cass-Gottlieb said the commission reviewed “hundreds” of consumer complaints, many saying their Galaxy phones stopped working after being exposed to water.

ACCC said that before Samsung Australia launched the Galaxy phones, Samsung Electronics Co., Ltd. (SEC), Samsung Australia’s parent company, had sought to mitigate damages to the charging ports when exposed to water. 

Cass-Gottlieb said businesses should substantiate claims about their products.

ACCC encouraged Samsung customers that bought the affected Galaxy phones to contact Samsung Australia.

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