Lenovo Singapore, Reseller Made ‘Misleading Claims’ About Some Gaming Laptop Models, Says Competition Watchdog

Lenovo Singapore and its former authorized reseller Want Join have been found guilty of making misleading claims when advertising the capabilities of some of its gaming laptop models.

In January 2020, the Consumers Association of Singapore (CASE) released a case study of a customer who bought a model of the Lenovo Legion Y540 gaming laptop after being misled by an online advertisement saying the laptop had a 144Hz screen refresh rate, the Competition and Consumer Commission of Singapore (CCCS) said on Thursday.

“The consumer claimed that the laptop he subsequently received only had a 60 Hz screen refresh rate and sought assistance from CASE,” said CCCS in a statement. Lenovo immediately provided a full refund to the customer after CASE’s engagement.

Lenovo said on its website, between April 2019 and June 2020, that the gaming laptop’s refresh rate could reach “up to 144Hz,” when four other models could only reach 60Hz, according to the watchdog.

“This information was omitted from the model comparison table on Lenovo Singapore’s website, giving rise to the impression that the up to 144Hz screen refresh rate also applied to these four models,” said CCCS.

Both Lenovo and Want Join have provided CCCS with an undertaking to cease the unfair practices.

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