Amazon Web Services Outage Takes Businesses, Services Offline

The cloud computing unit of Amazon has been hit with an outage, leaving large parts of the internet, including businesses and services, offline on Dec. 7.

According to the status page of Amazon Web Services (AWS), it was experiencing problems on certain APIs and AWS Management Console in the US-EAST-1 Region, meaning not all users in the United States may be experiencing the outage.

“This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. We have identified the root cause and are actively working towards recovery,” AWS said on the notice, without providing details on the cause and a timeline for the recovery.

Services affected by the outage include Netflix, Google, Spotify, multiple banks, and Coinbase, the largest cryptocurrency exchange in the U.S, according to users reporting to outage tracking website Downdetector.

The outage also brought delivery operations at a standstill.

Warehouse and delivery workers, including drivers for Amazon’s Flex service, reported on Reddit that they could not access the apps that keep track of packages and routes.

Amazon sent a notice to its delivery drivers that it was “currently monitoring a network-wide technical outage” that has affected delivery operations.

“Should drivers be unable to continue delivering due to the outage, go to a nearby safe location and stand by,” the notice, seen by CNBC, said.

Users reported that the Amazon shopping website was slowly loading pages, rather than being unable to use the website.

The outage comes as Amazon is in its “peak season” as shoppers ramp up their Christmas purchases.

The outage is the third for Amazon this year, following a brief outage on its platforms in June and a brief disruption of its online store services in July.


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