Southwest Airlines caused outrage among its passengers after it cancelled more than 2,000 flights from Oct. 8 through Oct. 10.
The Dallas-based airline had apologized for disrupting weekend travel plans for tens of thousands of customers.
“I know it’s been a really rough weekend and, obviously, I really feel for our customers and our people that are trying their best to serve our customers, but when an airline gets behind, it’s hard to catch up,” Southwest Airlines CEO Gary Kelly told CNBC.
The reason behind the cancellations is still unclear — Southwest Airlines only cited weather disruptions.
Southwest Airlines announced a vaccine mandate for its employees on Oct. 4 which was set to take effect on Oct. 8, just before the mass cancellations.
However, while the Southwest Airlines Pilots Association (SWAPA) have filed a lawsuit against the mandate, the pilot union denied that the cancellations were caused by a strike.
“I can say with certainty that there are no work slowdowns or sickouts either related to the recent mandatory vaccine mandate or otherwise,” SWAPA President Casey Murray said in a statement, highlighting that the weekend meltdown was instead caused by managerial failures.
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