European airline groups met with the European Commission on Thursday, September 30, where 16 of them approved refunds for travellers whose trips have been postponed due to COVID-19.
Air France-KLM, British Airways, Easyjet, Lufthansa, Ryanair, TAP, and Wizz Air are among the companies who granted refund approvals for tourists.
The airline groups also devoted themselves to provide better information to travellers when companies will be cancelling flights, and will be providing vouchers to their clients.
European Commissioner for Justice Didier Reynders said in a statement, “In the early phase of the pandemic, some airlines pushed vouchers on passengers. They were acting against EU consumer protection rules. That was unacceptable.”
European Consumer Organization BEUC Director General Monique Goyens said that various airlines violated consumer rights during the pandemic, and that it is only right to ensure that travellers get their money back, especially for booked flights that were cancelled in the first lockdowns in 2020.
EU transport chief Adina Valean approved of the move, as this can reestablish trust between the airlines and their clients.
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