Mercedes-Benz Recalls 1.3 Million Cars Over eCall Emergency Locator Issue

Mercedes-Benz issued a recall for nearly 1.3 million vehicles due to a software issue in their emergency-call system, which may lead responders to the wrong location following a crash.

According to the filing made by the National Highway Traffic Safety Administration, the recall covers some 2016-2021 model year CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class and G-Class vehicles.

In response to the issue, the German automaker plans to issue a software update that will be installed by dealers in order to immediately correct the glitch.

The recall was initiated after Mercedes-Benz has received a report regarding a crash in Europe where the automatic emergency-call system sent the wrong location of the vehicle.

According to Fox Business, an investigation was launched in October 2019 to determine other similar instances. They have discovered that none of these instances were detected in the United States.

According to filings with the U.S. Department of Transportation, Mercedes-Benz has planned to initiate the recalls on April 6, 2021 and they will notify the affected owners regarding this. 

The company will also update the software systems, free of charge.

Mercedes-Benz USA, a unit of Daimler AG, has announced Saturday that there have been no known reports of personal injury or material damage associated with the issue thus far.


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